company overview

Huddle is the leading high school marketing and ticketing platform. Huddle Tickets launched in 2001 and has provided over 2 billion physical event admission tickets to more than 10,000 high schools nationally. With partners including Dick’s Sporting Goods, Fanatics, McDonald’s, and Panera Bread, Huddle has built a trusted reputation for driving local sales through innovative high school marketing programs. 

Huddle recently launched GoFan, a digital platform allowing high school sports fans to purchase event admission tickets digitally. The GoFan App is quickly gaining traction in the high school digital ticketing space, creating a need for Huddle to hire a qualified technical product manager. This is a chance for the right person to get in on the ground floor of a digital platform that is on the verge of extreme growth opportunities. Enjoy working in a creative work environment with awesome people! 

www.huddleinc.com

www.gofan.co

Overall responsibilities

The Technical Product Manager will be responsible for supporting the management of the GoFan digital product suite including the fast-growing consumer application and the feature-rich management console used by the schools and the internal Huddle team to schedule all events and product sales. The Technical Product Manager will also support the management of all digital advertising products.

Working collaboratively with the Sales, Accounts, Account Management, Finance, Marketing, and Technology teams, the Technical Product Manager will assist in defining, documenting, and prioritizing product features based on the needs of our schools, consumers, and advertisers. The role will also provide operational support for critical delivery issues, triaging reported problems and recommending optimal fixes. The ideal candidate possesses an innovative approach to product management, an entrepreneurial spirit, and a deep understanding of the digital platforms. He/she is able to work with a diverse group of individuals, and possesses an orientation to successful, on-time, on-budget product management. The Technical Product Manager will be responsible for assisting in the development and support of software systems including writing detailed multi-scenario functional requirements and business rules. 

Specific responsibilities

  • Identify and prioritize product needs from our internal teams, schools, consumers, and advertisers.

  • Define new products and product features to address those needs.

  • Inform and influence across organizational levels (horizontal and vertical) for new product work and feature upgrades.

  • Support operational and finance teams on triaging issues and reporting resolutions through Jira.

  • Communicate and Coordinate detailed multi-scenario functional requirements and bug fixes through ticket management solution.

  • Assist in the translation of product features into well-articulated Product Requirements Documents, including functional requirements and detailed business rules covering all usage scenarios.

  • Engage frequently with platform developers to lead technical deep dives, provide clarifications, and validate implementations.

  • Lead group testing sessions to uncover platform issues.

  • Seek out and interpret user feedback, analytics, and market research data to guide product development.

  • Perform competitive and marketplace analyses to assess trends and guide team to create the product road map.

Experience

  • At least 3 years successful business experience in the management and implementation of new products required.

  • Must possess a deep understanding of the digital marketplace; experience with consumer facing applications, administration/management consoles, and payment processing systems strongly preferred.

  • Undergraduate degree in this or other relevant field required.

SKILLS

  • Strong research, analysis, strategy and project management skills with the ability to guide complex projects to timely completion.

  • Ability to manage and balance requirements of schools, consumers, and advertisers, and develop processes to maximize success.

  • Experience working with information and technology-focused teams, including outside vendors to achieve common goals.

  • Highly developed communication and interpersonal skills.

  • Ability to work closely and collaboratively with multiple departments and senior executives and lead cross-functional teams.

  • Excellent problem solving and analytical skills with an orientation towards developing win-win solutions.

  • Ability to apply creative problem-solving within organized frameworks to deliver products that exceed consumer expectations.

  • A broad, strategic orientation with an attention to detail.

  • Business planning, forecasting and analytical skills.

  • Ability to manage a diverse workload and assign priorities to tasks.

BEHAVIOR

  • Unquestionable ethical standards.

  • Dedication to product excellence.

  • Responsible, self-motivated to work with minimum supervision while coordinating the work and skill of team members.

  • Team player.

  • Highly creative, with ability to work within practical boundaries.

  • Ability to interface between creative, technical and senior level professionals.

  • Flexibility and adaptability to rapidly changing environment.

By combining an upbeat entrepreneurial culture with the stability of a 18-year-old company, Huddle has created a unique environment that attracts, retains and rewards talented professionals. Huddle has an attractive service minded and family oriented team culture. The position offers an exciting opportunity to grow within a company that has a proven and successful track record with an upward trajectory!

To Apply: If interested in this position, please contact mbrown@huddleinc.com.

Location: 6445 Shiloh Rd., Suite B, Alpharetta, GA 30005 (GA 400 - Exit 12A, McFarland)

 

Additionally, the selected candidate must be a high character
individual who operates above reproach,
and must embody the Huddle B6 values, including:

 
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